Casa Helga introduces easy online booking!
Casa Helga is very pleased to introduce credit card Online Booking!
Of course, we welcome your phone inquiries, emails and questions at any time, but when you have already found the right villa on our website for your vacation, and just want to book it, we make it as easy as possible to secure and pay for your villa vacation!
How it works:
1) Browse and find the right villa for you.
2) On the villa listing page, enter your travel dates
3) Enter number of bedrooms needed, if required (two persons maximum per bedroom)
4) You will receive an instant on-screen rate quote
5) If the pricing and open dates meet your requirements, and you would like to proceed with booking the property, click the green button "Book It Now". Enter your contact info and credit card info, read the Rental Agreement, Terms and Conditions, and check the box that you agree, and then click submit.
It´s that simple!
You will receive an email confirmation and reservation number, with all the pricing and rental details immediately after booking. You will receive a second email confirmation a couple business days later, after the owner has confirmed and accepted your booking. If for some reason the dates are not available, or the owner does not accept your booking, your card will not be charged.
What you can expect from Casa Helga when booking online with us:
1) Right after your booking is confirmed, you will receive an email from our concierge assigned to your trip, that will have your concierge´s name, email address and phone number, so that you have a key contact for your arrival information details.
2) If you have not contacted us earlier, 2 weeks prior to arrival, your concierge will contact you, to ask for your arrival information, and any meal and grocery pre-stocking requests (For those villas that offer that service), and also offer to assist with airport transfers if needed.
3) Enjoy your vacation! If any assistance is needed during your trip, any problem with the property, or any questions, your Casa Helga concierge will do their very best to assist!
Guest Comments/Special Requests - If your group has any special needs or requests, or if your group size does not fit into the standard booking norm (Example, number of persons exceeds 2 persons per bedroom, need a crib, you want to hold an event at the villa during your stay, etc.) when you submit your booking request, please enter your Special Request in the Guest Comments/Special Request section. If the owner cannot honor your special request at the price quoted, your card will not be charged. We may be able to honor your special request at a higher price, and a new quote will be sent to you, for you to review and either approve or decline.
Please review your guest reservation confirmation as soon as it is received, and if there are any errors or mistakes, please report them within 3 business days, and we will help correct the mistake.
Remember, we welcome your phone calls and email inquiries/questions at any time, so you are free to have as much or as little contact with our agents as you would like, to best serve your vacation rental needs. Thank you for booking with Casa Helga!
Casa Helga Inc.
920 Timber View Drive
Bedford, TX 76021
Toll Free: 1-800-957-1208