Q. What are your cancellation policies?
A. For most rentals, one-night rental for each 7-night cancellation. For cancellations received more than 90 days prior to arrival date, refund of balance after deduction of one-night cancellation charge. For cancellations received less than 90 days prior to arrival date, refund less one-night cancellation charge only if exact time period is resold. No refunds on holiday reservations, regardless if time period is resold. All cancellations must be received in writing.
Q. What are your payment policies and how do I make my payment(s)?
A. 50% deposit is required within 5 business days of confirming your reservation. Balance payment is due 90 days prior to arrival. For reservations made less than 90 days prior to arrival, full payment is required. On holiday reservations balance payment is due 120 days prior to arrival. We do not accept credit cards or Pay-Pal. Please pay by check, money order or wire transfer only.
Q. What documents do I need?
A. All travelers must present a valid passport to the Mexican immigration. Children traveling with one parent or alone need an affidavit giving formal permission by the parent(s) not accompanying them. This document is absolutely required entering Mexico or re-entering the U.S. If there is any chance that a parent may have to return from Mexico early, leaving the other parent to return alone with a child or children, it is recommended to prepare for this event before leaving home. All visitors need to complete a tourist card to enter Mexico. The form will be provided at your last gateway or on the airplane. Please complete both sides. Be sure to sign both places on the back of the form. Immigrations will stamp your card upon entrance and give you the bottom portion. You will need the bottom portion upon your departure.
Q. What is arrival and check out time?
A. Arrival time is 3:00 P.M. Departure time is 11.00 A.M.
Q. How do I get from the airport to the villa?
A. You can rent a car or at your request we can arrange for private transfer in an air-conditioned Suburban van taking up to 7 passengers and their luggage. Taxis are also readily available.
Q. Can I leave my luggage at the villa?
A. If you arrive earlier than check in time or depart later than check out time, you may leave your luggage at the villa.
Q. What is included in the staff services?
A. Most villas include the services of a maid, cook and houseman, unless otherwise specified. The staff will clean, cook shop and bartend (Monday – Saturday, Sunday being the staff’s day off). The cook will prepare 2 meals per day, breakfast and lunch or breakfast and dinner. The cost of food and beverage is additional and need to be added. Receipts will be presented for reimbursement. Please pay in cash.
Q. How much should I tip the staff?
A. A tip to staff is customary in Mexico. An established guideline is 10% – 15% of your total accommodation expense to be divided among the entire staff and to be given at the end of your stay.
Q. What should I bring?
A. Shampoo, soap, sunscreen, blow dryer, insect repellent, camera, film, hat, sunglasses, medications, etc.
Q. Do I need to bring beach towels?
A. No, beach towels are provided, but please remember to bring them back to the villa.
Q. How much cash should I bring?
A. While ATM’s are available, it will only dispense ‘x’ amount of dollars. You should bring enough cash to reimburse the cost of food, beverages, taxis, tipping and any other purchases where you will not use a credit card.
Q. Will my cell phone work?
A. While most cell phones work in Puerto Vallarta, it is recommended you check with your carrier to set up international calls.
Q. Can I ship items from home to the villa?
A. Shipping items to the villa is not recommended. Due to custom delays the items may not reach your villa by the time you arrive.
Q. Where can I buy liquor, wine, and sundries?
A. There are many fine liquor stores located throughout PV. Sundries etc. can be purchased at Wal-Mart, Sam’s Club, Costco and Liverpool.